Support

GENERAL FAQ

How can I tune-in?

Nexus VIP is our commercial free service, which offers the ability to listen commercial free to Nexus Radio. Additional perks vary per the plans two levels, Nexus Silver and Nexus Platinum.

Why do you play commercials?

In order to continue to bring you a great listening experience, we need to play commercials to cover our expenses. Nexus Radio pays a variety of fees including royalty payments to the artists, streaming bandwidth as well as music services. To skip the commercials, you may sign-up for our Nexus VIP service, by visiting https://vip.nexus.radio

I love the music you play, can I download it?

Most of the music we play can be purchased and downloaded on iTunes or Amazon. We do not allow or promote downloads from our streams and hope you will support the artist we play. Some tracks are harder to find, please feel free to reach out to our staff and we’ll help you locate the tracks you love.

I love the music you play, can I download it?

Most of the music we play can be purchased and downloaded on iTunes or Amazon. We do not allow or promote downloads from our streams and hope you will support the artist we play. Some tracks are harder to find, please feel free to reach out to our staff and we’ll help you locate the tracks you love.

I love this DJ Mix, how do I contact the DJ?

You may visit our programming page for more information on our OnAir & Mixshow DJs.

I love this station, how do I support you?

Well first, Thank you. The best option for your support is to subscribe to our Nexus VIP service or purchase an item from our Merch store.

What audio formats and bitrates do you stream?

We stream at high quality MP3 and AAC+ streams.

Where are you located?

We are located and broadcast live from Chicago. Our studio and streaming servers are all located in the Chicago area.

Are you a live station?

Yes, Nexus Radio streams lives, 24/7 from our studio and broadcast servers just like a FM station.

Do you have a mobile app?

Yes we do. We have an app for Android, Apple and Amazon devices. We also have a desktop player. You can learn more about our apps by visiting

https://nexus.radio/apps

WEBSTORE FAQ

Which payment options do you accept?

We accept all major credit cards and Paypal. Your payment option will be vary, depending on the third-party service you have selected to process your payment?

How are items shipped?

All standard and flat rate items are shipped USPS. Express shipping is available for an additional charge.

Who processes my payment?

Nexus Radio uses third-party companies such as Paypal and Square to process order payment.

Is the connection square when paying?

Yes, your information is secure from our servers and the payment processor.

Do you store my credit card information?

Your credit card information is not stored by Nexus Radio. Our third-party services store your information on their secure servers.

NEXUS VIP FAQ

What is Nexus VIP?

Nexus VIP is our commercial free service, which offers the ability to listen commercial free to Nexus Radio. Additional perks vary per the plans two levels, Nexus Silver and Nexus Platinum.

Is there a fee for Nexus VIP?

Yes, we offer monthly, semi-annual, yearly packages. The fees vary per package and level you choose.

Can i sign-up on my mobile phone?

Yes, our member site is 100% mobile friendly. Soon you’ll be able to sign-up on our app. In app sign-up and billing will be coming in 2019.

How do I listen on the Website?

You can listen using our CloudPlayer, mobile app, your favorite MP3 Player and even our Desktop Application?

How do I listen on my mobile phone?

You can download the Nexus Radio app, which offers the ability to login and listen to our VIP service.

Which audio formats and bitrates is the VIP?

We stream at high quality MP3 (320k and 128k, depending on your package level) and AAC+ streams.

NEXUS BILLING VIP FAQ

Which payment methods do you accept?

We accept all major credit cards (thru Stripe or Square) and Paypal. Your payment option will be vary, depending on the third-party service you have selected to process your payment?

Who processes my payment?

Nexus Radio uses third-party companies such as Paypal, Stripe and Square to process your monthly fee.

Is the connection secure when paying for Nexus VIP?

Yes, your information is secure from our servers and the payment processor.

Do you store my Credit Card information?

We do not store any credit card or Paypal numbers on our systems. All information is stored by the Payment processor, such as Paypal, Stripe and Square.

How am I billed?

You will be billed according to the plan you have chosen. Most of our plans are recurring and will charge automatically unless cancelled. You can cancel it at anytime in the members section or by the payment processor.

Which company will bill me?

We use a third-party service called, The Pure Mix that handles our billing and tech support issues for the service. You will notice this companies name on your credit card or Paypal billing.

What is your cancellation policy?

We offer a no-hassle cancellation policy. You may cancel within the members section, by opening a support ticket or with your payment processor.

How do I cancel my Nexus VIP service?

Simply login your account, select your plan and hit cancel. We encourage you to cancel your plan at least 24-hours prior to your renewal.

Is there a refund policy?

Were sorry, we do not offer refunds, but please contact and we’ll try to make things right.