nexus

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current known issues

GENERAL FAQ

We offer a variety of free listening options from our Cloud Player, Listen Links to your favorite MP3 players, Mobile Apps and our Desktop App.  For more ways to tune-in, please visit https://nexus.radio/tunein

In order to continue to bring you a great listening experience, we need to play commercials to cover our expenses.  Nexus Radio pays a variety of fees including royalty payments to the artists, streaming bandwidth as well as music services.   To skip the commercials, you may sign-up for our Nexus VIP service, by visiting https://vip.nexus.radio

Most of the music we play can be purchased and downloaded on iTunes or Amazon.   We do not allow or promote downloads from our streams and hope you will support the artist we play. Some tracks are harder to find, please feel free to reach out to our staff and we’ll help you locate the tracks you love.

Most of the music we play can be purchased and downloaded on iTunes or Amazon.   We do not allow or promote downloads from our streams and hope you will support the artist we play. Some tracks are harder to find, please feel free to reach out to our staff and we’ll help you locate the tracks you love.

You may visit our programming page for more information on our OnAir & Mixshow DJs.

Well first, Thank you.  The best option for your support is to subscribe to our Nexus VIP service or purchase an item from our Merch store.

We stream at high quality MP3 and AAC+ streams.

We stream at high quality MP3 and AAC+ streams.

We are located and broadcast live from Chicago.  Our studio and streaming servers are all located in the Chicago area.

Yes, Nexus Radio streams lives, 24/7 from our studio and broadcast servers just like a FM station.

Yes we do.  We have an app for Android, Apple and Amazon devices.   We also have a desktop player.  You can learn more about our apps by visiting

https://nexus.radio/apps

WEBSTORE FAQ

We accept all major credit cards and Paypal.  Your payment option will be vary, depending on the third-party service you have selected to process your payment?

All standard and flat rate items are shipped USPS.  Express shipping is available for an additional charge. 

All standard and flat rate items are shipped USPS.  Express shipping is available for an additional charge. 

Yes, your information is secure from our servers and the payment processor.

Your credit card information is not stored by Nexus Radio.   Our third-party services store your information on their secure servers.

NEXUS VIP FAQ

Nexus VIP is our commercial free service, which offers the ability to listen commercial free to Nexus Radio.  

Yes, we offer monthly, and quarterly.  packages.  The fees vary per package.   

Yes, our member site is 100% mobile friendly.  Soon you’ll be able to sign-up on our app.  In app sign-up and billing will be coming.

Yes, our member site is 100% mobile friendly.  Soon you’ll be able to sign-up on our app.  In app sign-up and billing will be coming.

You can download the Nexus Radio app, which offers the ability to login and listen to our VIP service. 

We stream at high quality MP3 128k and AAC+ streams.

NEXUS VIP BILLING FAQ

We accept all major credit cards (thru Stripe or Square) and Paypal.  Your payment option will be vary, depending on the third-party service you have selected to process your payment?

Nexus Radio uses third-party companies such as Paypal, Stripe and Square to process your monthly fee.

Yes, your information is secure from our servers and the payment processor.   

We do not store any credit card or Paypal numbers on our systems.  All information is stored by the Payment processor, such as Paypal, Stripe and Square.

You will be billed according to the plan you have chosen.  Most of our plans are recurring and will charge automatically unless cancelled.  You can cancel it at anytime in the members section or by the payment processor.

You will be billed according to the plan you have chosen.  Most of our plans are recurring and will charge automatically unless cancelled.  You can cancel it at anytime in the members section or by the payment processor.

We offer a no-hassle cancellation policy.  You may cancel within the members section, by opening a support ticket or with your payment processor.

We offer a no-hassle cancellation policy.  You may cancel within the members section, by opening a support ticket or with your payment processor.

Were sorry, we do not offer refunds, but please contact and we’ll try to make things right. 

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